Daily Car Rental: What to Do If Your Rental Car Breaks Down in the Middle of the Road

Index

• Introduction

• Safety First

• Contact Car Rental Company

• Check Emergency Assistance Policy

• Document the Condition of the Car

• Choose a Solution: Replace or Repair

• Prevention Tips Before Renting

• Common Damage Scenarios in Malaysia

• Did You Know?

• Conclusion

• FAQs

Introduction

Daily rental cars provide flexibility, but breakdowns on the road can happen at any time.

By knowing the correct procedure , you can avoid panic and ensure the problem is resolved quickly.

Safety First

• Stop the car in a safe place , away from the main road.

• Turn on your hazard lights to warn other road users.

• If you need to go out, make sure you are in a safe area.

• Avoid trying to repair your car on the shoulder of a busy highway.

Contact Car Rental Company

• Tell us your exact location (use a Google Maps location pin if possible).

• State the car problem clearly, including any strange noises or smells.

• Follow the company's instructions , whether they send help or direct you to the nearest workshop.

Check Emergency Assistance Policy

• Some companies provide 24-hour roadside assistance .

• Make sure you know whether repair or delay costs are covered.

• Save the company's emergency hotline number before starting your trip.

Document the Condition of the Car

• Take pictures or videos of the damage from various angles.

• Keep proof of communication with the rental company.

• This is important to avoid accusations of damage that you did not cause.

Choose a Solution: Replace or Repair

• The company may offer a replacement car if the damage is serious.

• If the problem is minor, they may repair it on site or at a nearby workshop.

• Make sure any repairs get company approval to avoid personal costs.

Prevention Tips Before Renting

• Check the condition of the car before picking up the keys.

• Make sure all documents, insurance, and emergency numbers are saved.

• Test basic functions such as lights, brakes, air conditioning, and windshield wipers.

• Ask about the car's maintenance history to avoid the risk of damage.

Common Damage Scenarios in Malaysia

• Flat tire on the PLUS highway : Contact the company hotline and PLUSRonda for immediate assistance.

• Car overheats on hilly roads like Genting Highlands : Stop in a safe place, turn off the engine, and wait for help.

• Dead battery in a parking lot : Most companies can send a technician to jump-start the car.

Hubungi PLUSRonda untuk bantuan segera

Did You Know?

Several car rental companies in Malaysia offer zero deposit rentals with full damage protection—it's easier and without the risk of losing your deposit.

Conclusion

Rental car breakdowns don't have to be a nightmare.

With proper safety measures and quick communication with the rental company , you can resume your journey without prolonged stress.

FAQs

1. Do I have to pay if the rental car is damaged?

Depends on the company's policy and the cause of the damage.

2. How long does it take to get a replacement car?

Usually 1–3 hours depending on location and availability.

3. Do I need to report to the police if my car is damaged?

No, unless the damage is due to an accident or involves a third party.

4. Can I repair my car myself?

It is not recommended without the company's permission as it may affect insurance coverage.

5. Is emergency assistance included in all rentals?

No, check the terms and conditions before booking.

6. What should be done if the car breaks down outside the company's operating hours?

Use the emergency hotline number or recommended roadside assistance provider.

🚗 Want a safe & reliable daily car rental? Check out the list of Malaysia's best car rental providers here.